We're here to help with Remory
If something isn't working as expected or you have a question about your memories, subscriptions, or privacy, you can always reach us. We aim to respond to every request within 24 hours.
In‑app live chat support
The fastest way to reach us—right inside the Remory app.
Open Remory on your device and start a conversation with our support team directly in the app. You can describe your issue, attach screenshots, and follow up on previous conversations in one place.
- Typical response time: within 24 hours
- Best for troubleshooting, bugs, or feature questions
- Continue exactly where you left off with your last chat
To access live chat: open Remory, go to Support in the app menu, then start a new conversation.
Email support
Prefer email? You can always reach us directly.
For billing questions, account issues, or anything that's easier to explain in a longer message, send us an email and we'll get back to you as soon as we can.
Email: support@remoryai.com
Please write in English or Turkish if possible so we can help you faster.
Quick help & common questions
Check these resources first—they often answer the most common questions.
- Frequently Asked Questions — feature explanations, tips, and troubleshooting.
- Privacy Policy — how we handle your photos and personal data.
- Terms of Use — subscriptions, refunds, and your rights.
Response times & support hours
We know your memories are important and we treat every request with care.
- Typical response time: within 24 hours on business days
- We monitor urgent issues (like crashes) as a priority
- Messages sent over weekends or holidays may take a little longer to answer, but we'll always reply.
What to include in your message
Sharing a few details upfront helps us solve your issue faster.
- A short description of the problem
- Your device model (for example: iPhone 15, iPad Air, Mac)
- Your iOS / iPadOS / macOS version
- Your Remory app version (from the app settings)
- Screenshots or screen recordings, if possible, especially for visual issues
- The exact time the issue happened and any error messages you saw
Please avoid sending sensitive personal information in your messages. For details on how we handle your data, see our Privacy Policy.